Policy and Terms of Service

Store Hours

Due to the challenges of the pandemic we have changed our store to online shopping only.  Please place your order & pay online.  We will ship out your goods Monday to Friday. 

Returns

Please choose carefully before ordering - due to the nature of many of our products, we are unable to accept returns if you’ve changed your mind, decided against the colour, etc. For hygiene reasons, wigs, ponytails, hair extensions and fringes cannot be returned. Items that have been altered, coloured or otherwise modified once received are not covered by the warranty.

Goods paid for by a government agency are unable to be refunded.  The contract is with the agency so any changes will need to be direct with that department.

Warranty

Hairquip provides a purchasers "return to base warranty" which covers manufacturers faults, as required by the Consumer guarantees act covering the sale of commercial goods. This warranty is limited to the repair or replacement of faulty goods at the discretion of Hairquip and does not cover consequential losses. No other warranties either express or implied by law are made with respect to these goods.

Shipping

Standard delivery is contactless and the courier will leave it in a secure place they deem appropriate. If you would like this please leave a note on the "Cart" page.

Shipping times and costs may vary. Please see our Shipping Information page for further details.

Professional Use Products

Chemical Products (colour tints, developer, lightening powder, permanent straightener, keratin treatments, etc) are suitable for professional use only. You must be a qualified hairdresser/colourist in order to purchase/use them.

Content

While we endeavor to supply accurate information on this site, errors and omissions may occur. Hairquip does not accept any liability, directly or indirectly for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, from this site, Hairquip staff or the Hairquip knowledgebase.

You are solely responsible for the actions you take in reliance on the content on, or accessed, through Hairquip. We reserve the right to make changes to the content provided any time and without notice.

Privacy Policy

Hairquip will not share any personally identifiable information with third parties. Any information collected by us remains confidential. We may use email lists to communicate directly with you unless permission is declined by yourself.

Payment

Direct Credit transactions

When you make your payment using a direct credit to our bank account, please ensure that you use your order number shown on the completed order.

Electrical Goods

Andis

Andis warrants this product to the original purchaser against defective material or workmanship for two years from purchase date.

If this Andis product fails to operate properly under normal use conditions within the warranty period because of defect in workmanship or material, Andis will replace the unit.

Attach a letter describing the nature of the problem.

Andis will not be responsible for cost of repairs or alterations made by any other person, agency or company, nor for incidental or consequential damages of any type, or for the use of unauthorized attachments.

The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics.

Andis product is warranted against defective material or workmanship for 24 months in Australia and New Zealand.

Wahl

Please remember to oil clippers prior to each use for best results and machine longevity. If your clippers are not running smoothly refer to the user guide as to how to tune them.

Wahl NZ stands behind there products and should you have any problems, please read the warranty guide inside the box.

If you need to return the clippers under the warranty, please bring them back to us. We will contact Wahl and send them to the approved repairer to be assessed. Once this is done (normally within a couple of working days) we will contact you to let you know the outcome.

If there is no fault found, the shipping cost will need to be paid by the customer.

We are not able to refund or provide replacement machines until your unit has been assessed by Wahl NZ’s approved technician and we have been advised as to the course of action they deem appropriate